Returns, refunds & product quality policy
Refund policy
InBite GF Inc.
At InBite GF Inc., we take great pride in the quality, freshness, and safety of our certified gluten-free baked goods. Our products are manufactured in a dedicated gluten-free, lactose-free facility operating under SQF certification and GFCO certification, and are produced without artificial preservatives or chemical additives. Because of the perishable nature of our products, the following policy applies to all orders placed through our website.
No Returns on Food Products
All InBite products are perishable food items. For food safety and public health reasons, we do not accept returns of any food product once it has left our facility. This policy applies without exception regardless of whether the product has been opened or remains sealed.
This is consistent with standard food safety regulations and our obligations as a certified food manufacturer.
Product Quality Claims
If you believe there is a quality issue with your order, you must contact us within 48 hours of the recorded delivery timestamp on your tracking information. Claims submitted after this window cannot be evaluated or honored, as we are unable to assess product condition or storage history beyond this timeframe.
To submit a quality claim, please send the following information to info@inbite.us:
- Full name and order number
- Product name and flavor
- Lot number (printed on the packaging, if available)
- Clear photographs of the product, packaging, and any visible issue
- A description of the issue
Incomplete submissions may delay or disqualify your claim.
After review, InBite GF Inc. may offer a replacement, store credit, or another resolution entirely at our discretion. We reserve the right to request additional documentation before issuing any resolution.
Proper Storage Is the Consumer's Responsibility
InBite products are manufactured without preservatives and require proper handling upon arrival. InBite GF Inc. is not responsible for product spoilage, deterioration, mold, or quality loss resulting from improper storage or handling after delivery.
Products requiring refrigeration or freezing are clearly marked on the packaging. These products must be refrigerated or frozen immediately upon receipt. Failure to do so voids any quality claim related to freshness or spoilage.
Consumers are responsible for reading and following all storage instructions provided on the product packaging and included with their order.
Shipping and Delivery
Our products are freshly baked and shipped as perishable food items using time-sensitive shipping methods. Once a shipment leaves our facility, delivery timing and handling are managed entirely by the shipping carrier.
InBite GF Inc. is not responsible for:
- Delays caused by the shipping carrier, weather events, natural disasters, or transportation disruptions
- Product quality issues resulting from carrier delays beyond the expected delivery window
- Delivery failures caused by incorrect shipping information provided by the customer at checkout
- Product condition if delivery is rescheduled, held, redirected, or modified through the carrier after the order has shipped
If you modify your delivery instructions through the carrier after your order has shipped, InBite GF Inc. cannot guarantee product quality and replacements or refunds will not be issued under these circumstances.
Customers are responsible for monitoring their shipment tracking information and ensuring that someone is available to receive and properly store the delivery promptly upon arrival.
Lost Shipments
If your shipment is confirmed as lost in transit according to the carrier's official tracking system, please contact us at info@inbite.us within 48 hours of the expected delivery date. InBite may initiate a claim with the shipping carrier on your behalf. Resolutions will be determined after the carrier's investigation is completed. InBite is not liable for shipments confirmed as delivered by the carrier to the address provided at checkout.
Damaged or Incorrect Orders
If your order arrives visibly damaged, defective, or incorrect, please contact us at info@inbite.us within 48 hours of delivery with the following:
- Clear photographs of the outer packaging showing any damage
- Photographs of the affected product
- Your order number and a description of the issue
InBite reserves the right to evaluate each claim individually. Approval of a replacement or refund is at InBite's sole discretion based on the documentation provided.
Food Safety Disqualification
For food safety reasons, quality claims will not be honored under the following circumstances:
- The product has been consumed in part or in full prior to the claim being submitted
- The product was stored improperly after delivery
- The product was handled, repackaged, or altered after delivery
- The claim is submitted beyond the 48-hour window from recorded delivery
- Insufficient documentation is provided to evaluate the claim
Fraud Prevention and Policy Abuse
To protect both our customers and our business, InBite GF Inc. reserves the right to:
- Verify all claims before issuing any refund, replacement, or store credit
- Request photographs, lot numbers, and additional documentation as part of the review process
- Limit or deny refunds or replacements in cases of suspected fraudulent claims
- Refuse service or future orders to customers who abuse this policy through repeated unsubstantiated claims
- Report suspected fraud to the appropriate authorities
InBite GF Inc. takes the integrity of our quality assurance program seriously. Submitting false or misleading claims in connection with our products may constitute fraud under applicable law.
Refund Processing
If a refund is approved following our review, it will be issued to the original form of payment used at checkout. Please allow 5 to 7 business days for the refund to appear on your statement, depending on your payment provider or financial institution.
Please note the following:
- Original shipping charges are non-refundable under any circumstances
- Store credits, if issued, are non-transferable and have no cash value
- Refunds will not be issued for products that do not qualify under this policy regardless of the reason for the request
B2B and Wholesale Orders
This Returns, Refunds and Product Quality Policy applies exclusively to direct-to-consumer orders placed through www.inbite.us. Business-to-business orders, wholesale orders, co-manufacturing agreements, and private label production are governed exclusively by the terms of the applicable written agreement between InBite GF Inc. and the purchasing entity. No refund or return rights are created by this policy for B2B or wholesale customers.
Governing Policy and Disputes
This policy is incorporated into and governed by InBite GF Inc.'s Terms of Service. Any disputes arising from or relating to this policy shall be resolved in accordance with the dispute resolution provisions set forth in our Terms of Service, under the laws of the State of Florida.
Contact
For all order questions, quality claims, or policy inquiries, please contact us at:
InBite GF Inc.
561-717-9909
129 NW 13th St #18, Boca Raton, FL 33432
Please include your order number in all correspondence so we can assist you efficiently.